Talent Attraction is a big part of what we do here at DISHER, because passionate people are a central piece of the puzzle in making any organization work and perform well. It is our goal for you to obtain a rewarding career whether it’s at DISHER or with one of our partnering companies. Take a look at our complete list of job openings here at DISHER and with other appealing companies we work with.

 



Technical Support Engineer

Location: Grand Rapids, Michigan
Date Posted: 05-10-2018
Technical Support Engineer – Grand Rapids, Michigan

DISHER is currently partnering with a growing, global material handling and logistic solutions company in Grand Rapids, Michigan on their need for a Technical Support Engineer. In this role, you will provide highly technical customer service and support focusing on software solutions.

What it’s like to work here:
This growing, global company offers a stable work environment where you will have the opportunity to work on cross-functional, collaborative teams. The leadership team at this company has a clear strategic direction and is passionate about seeing their employees grow and develop in their individual career paths. While working here you will also have the opportunity to partner with a variety of Fortune 500 companies.

What you will get to do:
  • Take remote calls and resolve issues related to automated warehouse solutions.
  • Utilize various software systems to diagnose and resolve customer system malfunctions or perform system maintenance.
  • Participate in the on-site customer transitioning process to learn the system and environment in order to provide exceptional customer service.
  • Troubleshoot customer system errors and follow through until the issue is resolved.
  • Follow-up with root cause evaluation and resolution after the initial issues are corrected.
  • Establish and maintain organized documentation.
  • Maintain an accurate and timely customer service record and coordinate invoicing with the Finance Department.
  • Work with the Software team to understand software installations.
  • Coverage varies between days, nights and weekends as planned, well in advance within the team.
 
What will make you successful:
  • Associates degree plus Software experience – OR – Bachelor’s degree in Computer Science or related discipline.
  • Knowledge of Object-oriented programming.
  • Excellent troubleshooting skills
  • Programming skills- well versed in C# or Java.
  • Good understanding of network infrastructure.
  • Strong relationship building skills with a high customer focus.
  • Strong communication skills.
  • Willingness to travel up to 25% of the time.
 
What’s next?
Apply for this position here: www.disher.com/careers
DISHER is a full-service product development and engineering services firm in East and West Michigan and Indianapolis, Indiana. Our engineering team is highly technical and diversified, serving in a variety of markets including automotive, office furniture, alternative energy, and medical. Our capabilities span from napkin through launch, providing numerous opportunities for us to partner with clients in product and process development, as well as in talent identification and attraction.

Learn about other DISHER opportunities here: http://DISHERdesign.catsone.com/careers
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. 

Keywords: Software Engineer, troubleshoot, customer service, C#, Java, material handling 
 
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