Talent Attraction is a big part of what we do here at DISHER, because passionate people are a central piece of the puzzle in making any organization work and perform well. It is our goal for you to obtain a rewarding career whether it’s at DISHER or with one of our partnering companies. Take a look at our complete list of job openings here at DISHER and with other appealing companies we work with.


Software Support Engineer

Location: Grand Rapids, Michigan
Date Posted: 08-21-2018
Software Support Engineer – Grand Rapids, Michigan

DISHER is currently partnering with a growing, global material handling and logistic solutions company in Grand Rapids, Michigan on their need for a Software Support Engineer. In this role, you will play a critical role in providing excellent customer service and support, focusing on software solutions.

What it’s like to work here:
This growing, global company offers a stable work environment where you will have the opportunity to work on cross-functional, collaborative teams. The leadership team at this company has a clear strategic direction and is passionate about seeing their employees grow and develop in their individual career paths. While working here you will also have the opportunity to work at the company’s other global locations as well as partner with a variety of Fortune 500 companies.

What you will get to do:
  • Take remote supports calls in resolving issues related to automated warehouse systems.
  • Troubleshoot customer system errors, with complete follow-through with customer until the issue is resolved.
  • Follow-up with root cause evaluations and resolutions to initial issues.
  • Effectively use the call tracking system to record customer calls, provide updates, and record the final resolution.
  • Ability to use various software systems to diagnose and resolve customer system malfunctions, or perform system maintenance.
  • Create and maintain documentation and work methods for remote support activities.
  • Maintain accurate and timely customer service records and coordinate invoicing with Finance Department.
  • Participate in on-site customer transitioning process to learn the customer system.

What will make you successful:
  • Associates degree plus Software experience, or Bachelor’s degree in computer related discipline.
  • At least 2 years of experience in a technical support role.
  • Knowledge of object oriented programming.
  • Ability to troubleshoot remote systems.
  • Programming skills, preferably in C# and/or Java.
  • Understanding of network infrastructure, sub-netting, TCP/IP, switching and routing, and Ethernet concept.
  • Ability to build relationships with a high customer focus.
  • Great communication and presentation skills.
  • Material handling experience a plus.
  • Willingness to travel up to 25% of the time.
What’s next?
Apply for this position here: www.disher.com/careers
DISHER is a full-service product development and engineering services firm in East and West Michigan and Indianapolis, Indiana. Our engineering team is highly technical and diversified, serving in a variety of markets including automotive, office furniture, alternative energy, and medical. Our capabilities span from napkin through launch, providing numerous opportunities for us to partner with clients in product and process development, as well as in talent identification and attraction.

Learn about other DISHER opportunities here: http://DISHERdesign.catsone.com/careers
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. 

Keywords: Software, C#, troubleshoot, customer service, material handling, automation.
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