Talent Attraction is a big part of what we do here at DISHER, because passionate people are a central piece of the puzzle in making any organization work and perform well. It is our goal for you to obtain a rewarding career whether it’s at DISHER or with one of our partnering companies. Take a look at our complete list of job openings here at DISHER and with other appealing companies we work with.



Software Support Engineer

Location: Grand Rapids, Michigan
Date Posted: 07-05-2017
Software Support Engineer

Disher is currently partnering with a global material handling and logistic solutions company on their need for a Software Support Engineer in Grand Rapids, Michigan. This person will play a critical role in providing excellent customer service and support, focusing on software solutions.

  • Take remote supports calls in resolving issues related to automated warehouse systems.
  • Troubleshoot customer system errors, with complete follow-through with customer until the issue is resolved.
  • Follow-up with root cause evaluations and resolutions to initial issues.
  • Effectively use the call tracking system to record customer calls, provide updates, and record the final resolution.
  • Ability to use various software systems to diagnose and resolve customer system malfunctions, or perform system maintenance.
  • Create and maintain documentation and work methods for remote support activities.
  • Maintain accurate and timely customer service records and coordinate invoicing with Finance Department.
  • Participate in on-site customer transitioning process to learn the customer system.

  • Associates degree plus Software experience, or Bachelor’s degree in computer related discipline.
  • Knowledge of object oriented programming.
  • Ability to troubleshoot remote systems.
  • Programming skills, preferably in C# and/or Java.
  • Understanding of network infrastructure, sub-netting, TCP/IP, switching and routing, and Ethernet concept.
  • Ability to build relationships with a high customer focus.
  • Great communication and presentation skills.
  • Material handling experience a plus.
  • Willingness to travel up to 25% of the time.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Disher is a full-service product development and engineering services firm in West Michigan. Our engineering team is highly technical and diversified, serving in a variety of markets including automotive, office furniture, alternative energy, and medical. Our capabilities span from napkin through launch, providing numerous opportunities for us to partner with clients in product and process development, as well as in talent identification and attraction.

Please apply and attach resume at the following link under job order number 9555128:
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