Talent Attraction is a big part of what we do here at DISHER, because passionate people are a central piece of the puzzle in making any organization work and perform well. It is our goal for you to obtain a rewarding career whether it’s at DISHER or with one of our partnering companies. Take a look at our complete list of job openings here at DISHER and with other appealing companies we work with.



Software Support Engineer

Location: Grand Rapids, Michigan
Date Posted: 09-13-2017
Software Support Engineer

DISHER is currently partnering with a global material handling and logistic solutions company on their need for a Software Support Engineer in Grand Rapids, Michigan. In this role, you will be providing technical customer service and support, focusing on Software solutions.

  • Take remote support calls and take ownership in resolving issues for clients.
  • Troubleshoot customer system errors and follow-through with customer until the issue is resolved.
  • Follow-up with root cause evaluation and resolution after initial issues are corrected.
  • Use call tracking system to record customer calls, provide regular updates, and record the final resolution.
  • Ability to use different software systems as needed to diagnose and resolve customer system malfunctions or perform system maintenance.
  • Establish and maintain organized documentation and work methods for remote support activities.
  • Maintain customer service records and coordinate invoicing with Finance Department.
  • Participate in on-site customer transitioning process to learn the customer system and environment in order to provide exceptional customer support.
  • Coverage varies between days, nights, and weekends as planned, well in advance within the team.

  • Associates degree plus Software experience – OR – Bachelor’s degree in a computer related discipline.
  • Knowledge of object oriented programming.
  • Excellent troubleshooting skills.
  • Programming skills in C# and/or Java.
  • Good understanding of network infrastructure, familiarity with TCP/IP, sub-netting, switching and routing, Ethernet concepts.
  • Strong relationship building skills with high customer focus.
  • Exceptional communication and presentation skills with the ability to guide clients through troubleshooting and problem resolution.
  • Team oriented approach.
  • Material handling industry experience, a plus.
  • Willingness to travel up to 25% of the time.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Disher is a full-service product development and engineering services firm in Zeeland and Ann Arbor, Michigan as well as Indianapolis, Indiana. Our engineering team is highly technical and diversified, serving in a variety of markets including automotive, office furniture, alternative energy, and medical. Our capabilities span from napkin through launch, providing numerous opportunities for us to partner with clients in product and process development, as well as in talent identification and attraction.

Please apply and attach resume at the following link:
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